Case Study
Situation
The momentum driving a community is often interrupted for a number of reasons. One Houston area master-planned community was built to only half its capacity when a lack of manpower and funds resulted in some non-compliance issues that appeared to be going unchecked. These included sub-standard architectural elements such as poor landscaping and sub-par construction. The client was determined to regain control of the original architectural standards of the community while maintaining a good relationship with the builders since the community was still only half built.
Developer Challenges
Developer needed assistance to ensure that:
• The community would have a standard upscale appearance.
• All builders would be held to the same standards.
• Non-compliance with the Guideline Standards would not be tolerated.
• There would be a reliable system in place to address issues in a timely manner.
Unfortunately, there was not enough man power to accomplish these necessary goals.
McCauley Architectural Reviews developed a solution that would be self-funding, as fines and fees for inspections would pay for the service. In order to address the delicate nature of the relationships between the developer and the builders and their homebuyers, McCauley became the buffer allowing the three parties to continue solid relationships while the plan was implemented.
Systems
As part of their plan, McCauley:
• Developed and instituted systems and forms for all aspects of the process.
• Implemented a system for inspections of the entire community home by home.
• Identified and documented all deed restriction violations.
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Execution
From that point, a meeting was held with all of the builders explaining the standards for each home in each section. A clear list was provided with updated guidelines and a timeframe was given for corrections to take place for each homeowner.
• The builders were not held accountable for changes by the homeowner or if a
homeowner objected to violation corrections.
• Fines were set in place and clearly defined for noncompliance of corrections.
• Record keeping was maintained until all previously built homes were brought
into compliance.
A new “final inspection” system was set into place guaranteeing that all homes would have a final inspection before closing. This would ensure that every new home that closed met the standards of the community.
Homeowners Association
McCauley Architectural Reviews worked hand in hand with the Homeowner’s Association to achieve conformity while maintaining positive relations. Billing and handling of fines were eventually handed over to the HOA, alleviating this costly process from the demands on the developer. Good relations were maintained throughout the process since expectations were clear, policies consistent and McCauley provided experienced leadership as the liaison between all parties.
Results
The upscale master planned community now maintains a highly regarded appearance. No additional manpower or funds were added to reach developer goals. The integrity of the developer/ builder relationship was not compromised. |
